Return & Refund Policy

At Kisona Jewellery, we aim to deliver top-quality jewelry and an exceptional shopping experience. If you need to return or exchange an item, please review our guidelines:

Eligibility

Notify us within 24 hours of receiving your jewelry.

The item must be unused, in its original condition, and with all original packaging.

How to Return:Contact our customer support team via email or phone with your order details and reason for the return/exchange.

Our team will guide you through the steps and provide a return authorization code.

Securely pack the item, including all original packaging, and clearly write the return authorization code on the package.

Send the package to our designated address using a reliable and trackable shipping service.For any questions or further assistance, please reach out to our customer service team.